RECLAIM Counselling – Privacy Policy

1. Information Collection

RECLAIM Counselling may collect personal information including your name, contact details, emergency contact information, intake information, counselling records and other relevant information required to provide counselling services.

2. Confidentiality

All personal information and counselling records are treated confidentially and stored securely. Information will not be disclosed without consent unless required by law, where there is risk of serious harm to yourself or another person, mandatory reporting obligations apply or records are subpoenaed by a court.

3. Storage and Security

Reasonable steps are taken to securely store and protect client information from misuse, loss, unauthorized access, modification or disclosure. Electronic records are password protected and stored securely.

4. Telehealth and Online Services

Online counselling services may involve technology-related risks including internet disruptions or limitations to privacy. Clients are encouraged to attend sessions from a private and safe environment.

5. Website and Email Enquiries

Information submitted through website enquiries or email contact may be retained for administrative and communication purposes. Please note that email communication may not always be fully secure.

6. Crisis and Emergency Services

RECLAIM Counselling is not a crisis or emergency service. If you require urgent support or are at immediate risk, please contact emergency services (000), Lifeline (13 11 14) or your nearest crisis support service.

7. Contact

For questions regarding this Privacy Policy or your personal information, please contact:

reclaimcounsellingau@gmail.com