Our Story
At RECLAIM, we believe recovery is about more than stopping substance use. It’s about rebuilding safety, self-worth, emotional understanding, and connection to yourself and others.
We are dedicated to creating a safe space for each individual to begin reclaiming their sense of agency at their own pace.
We provide online AOD counselling that is compassionate, honest, and grounded in real human connection. Support is tailored to each individual and focused on sustainable change and recovery.
Why Online?
Evidence-Based Online Counselling
Research has consistently shown that online counselling can support strong therapeutic connection, client satisfaction, and positive treatment outcomes comparable to face-to-face therapy.
“The findings generally show comparable treatment satisfaction as well as similar ratings of therapeutic alliance.” — Jenkins-Guarnieri et al. (2015)
“Working alliance ratings were comparable between videoconferencing psychotherapy and face-to-face psychotherapy.” — Seuling et al. (2023)
Online counselling has been widely researched across mental health, trauma, anxiety, depression, and substance use treatment settings, with evidence supporting the effectiveness of telehealth in building meaningful therapeutic rapport and accessible support.
Why RECLAIM Exists
Many people struggling with alcohol or other drug use already feel misunderstood, judged, or disconnected from themselves and others.
RECLAIM was created to provide a different kind of support — one that combines emotional safety and practical strategies fostering sustainable recovery.
We believe recovery is not about perfection.
It’s about creating sustainable change, rebuilding trust in yourself, and learning how to move forward with support rather than shame.